I have tons of clients who have achieved a steady stream of great referrals for their business; typically organically, meaning the referrals are initiated by their customers not triggered by a request for referrals from the business owners themselves. But what if you proactively applied a few simple strategies in your business that could practically […]

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One hidden risk facing many businesses, big and small, is customer retention. It’s costly, damaging and sometimes irreversible leading to businesses closing all together. With sub-par customer service, you’re asking for a shut down of your company. Do not get caught in the trap of putting all of your energy and resources into customer acquisition […]

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